CGI Hiring Service Desk Technical Analyst – Fresher

CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company

Job Designation : Service Desk Technical Analyst

Qualification : Bachelor’s Degree

Experience : Freshers / 0 -1 year

Skill Set :

1. Knowledge of customer service principles and practices, ITIL and ITSM.
2. Knowledge of IT applications, systems and networks.
3. Experience in handling technical support for an international organization.
4. Problem analysis and solving Learning, adaptability and attention to detail.
5. Ability to type while handling customer contact.
6. Tolerance to stress, performance driven and continuously improving work experience required.
7. Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.

Job Description :

1. Research reported incidents using available information sources and tools.
2. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents.
3. Log all contacts and document all the activities and results accurately and completely within the incident management tool.
4. Assign unresolved tickets to the appropriate support team.
5. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
6. Identify and escalate tickets requiring urgent attention and action.
7. Stay current with system information, changes and updates.
8. Adhere to work schedules, attendance and leave policies.
9. Expected to work in a 24/7 environment on rotational shifts
10. Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards Participate in the recruitment process for initial member screening.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

Location: Chennai, Tamil Nadu, India