- Employment type: Full Time
- Experience: 1-3 years
- Salary: ₹25,000 – ₹35,000 monthly
- Location: Remote
- Work timing: 9:15 AM to 6:15 PM IST
- Working Days: 5 Days
- Education: Any Degree
The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress. While the job role is titled ‘Advisor,’ the tasks are primarily data-entry in nature – extracting details from documents and entering them into the system with precision. Location: Remote
Shifts: 24×7 Rotational Shifts
Applicant Support & Advising
Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Document & Eligibility Review
School & Partner Collaboration
Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties.
Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received.
Collaborate with schools and internal teams to resolve application issues and continuously improve workflows.
Meeting Key Performance Metrics
Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.
An associate’s or Bachelor’s degree is an asset.
• 1-3 years of customer service experience.
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.
ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.
