Hybrid Program Manager, B2B Sales Tools (Dallas, TX, US)

Job details

• Company Name: ascend.mysmartpros

• Employment type: Full–time

• Experience: 5+ years

• Salary: $60 to $65 Hourly

• Location: Remote Option Available

• Work schedule: 5 days a week

About the Role

At American Airlines, we’re redefining how the world connects—both in the air and through innovative digital experiences. As a Program Manager, B2B Sales, you will play a critical role within the Global Sales team, leading cross-functional initiatives that drive sales productivity, customer engagement, and scalable technology solutions across a global sales organization.

This role sits at the intersection of product, engineering, UX, and business teams, ensuring high-impact programs are delivered with clarity, speed, and measurable value.

Key Responsibilities

Program Leadership & Execution

• Own the planning, facilitation, and outcomes of critical cross-functional forums, including:
  • Weekly Sales IT Leadership meetings
  • Sales Product Syncs
  • Monthly Sales Tools Leadership updates
• Drive execution of enterprise-level initiatives supporting B2B sales productivity and engagement

Cross-Functional Collaboration

• Partner with product and engineering teams to challenge roadmap feasibility, manage dependencies, mitigate risks, and ensure timely delivery
• Maintain deep knowledge of platform interdependencies, including SalesLink, Dynamics, PRISM, and other sales systems

Portfolio & Roadmap Management

• Coordinate roadmap planning and execution using Aha! and Azure DevOps (ADO)
• Ensure alignment, visibility, traceability, and delivery across the B2B sales tools portfolio
• Support strategic prioritization and allocation of scrum teams to maximize business value

Strategic Initiatives

• Orchestrate cross-team delivery for major programs such as:
  • Contract Lifecycle Management (CLM) modernization
  • SalesLink portal enhancements
  • AAdvantage Business tool expansion

Performance Measurement & Reporting

• Define and track KPIs to measure program effectiveness, ROI, and budget alignment
• Deliver executive-level updates to Global Sales leadership on progress, milestones, and business impact

Minimum Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or a related field
• 5+ years of experience in program management, product management, or a related role
• Proven success delivering complex, cross-functional programs on time and on budget
• Experience working in agile, fast-paced environments with shifting priorities

Preferred Qualifications

• Master’s degree in Business, Computer Science, or a related field
• 8+ years of experience in program or product management
• Experience in the airline or travel industry with exposure to B2B sales platforms
• Program management certifications such as PMP, Agile, or Scrum Master

Skills & Competencies

• Strong program and stakeholder management capabilities
• Expertise with tools such as Jira, Aha!, Azure DevOps, Asana, or similar
• Excellent analytical and problem-solving skills
• Experience using data tools such as Excel, Tableau, or similar analytics platforms
• Exceptional communication and collaboration skills
• Strong business acumen with the ability to drive measurable outcomes

What American Airlines Offers

✈ Travel Perks

• Unlimited opportunities to explore 365 destinations on more than 6,800 daily flights
• Travel benefits for you, your family, and your friends

🩺 Health & Wellness

• Medical, dental, vision, and prescription benefits starting day one
• Virtual doctor visits, FSAs, and comprehensive wellness programs

💼 Financial Benefits

• 401(k) program available upon hire
• Employer contributions available after one year (based on workgroup)

🌍 Additional Perks

• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises, and more

Apply Now