🏢 Company Overview:
SISL Global is a leading IT solutions provider, offering innovative technology services and support to businesses worldwide. The company is committed to delivering reliable, scalable, and secure IT solutions while fostering a professional and growth-oriented work environment.
💼 Job Details:
- Employment type: Full Time
- Experience: 9+ Years
- Salary: 8.6L to 10L Yearly
- Location: Work For Home
- Work timing: 9:45 AM to 6:45 PM
- Working Days: 5 Days
- Education: Any Degree
📝 Job Description:
SISL Global is seeking a skilled Information Technology Support Specialist to provide technical assistance and support for both hardware and software issues. The ideal candidate will troubleshoot problems, maintain IT systems, and ensure smooth day-to-day operations for clients and internal teams.
🔑 Key Responsibilities:
- Provide technical support to end-users via phone, email, or remote tools
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain IT equipment and software
- Monitor IT systems and ensure optimal performance
- Maintain documentation of support requests and resolutions
- Collaborate with other IT team members for complex issue resolution
- Educate users on best practices and IT security policies
🛠️ Required Skills & Qualifications:
- Strong knowledge of computer hardware, software, and networking
- Experience with troubleshooting Windows, macOS, and common business applications
- Familiarity with remote support tools and IT service management (ITSM) platforms
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
🌟 Benefits:
- Opportunity to work with a global IT services provider
- Professional development and training opportunities
- Collaborative and supportive work environment
- Exposure to a variety of IT systems and technologies
