Infosys Fresher Process Executive Recruitment

Infosys BPM Ltd hiring Freshers for the role of Process Executive Customer Service Representative.

Job Designation : Process Executive – Customer Support Executive

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Working knowledge of MS Office applications like MS outlook, MS excel, Lotus Notes etc.
2. General support knowledge of Operating systems across various platforms.
3. Good knowledge of data analysis.
4. Customer focused.
5. Ability to work as part of a team or on own initiative.
6. Proactive, Self Motivated, Patient, Innovative and Flexible.
7. Presentation of technical functionality to a non-technical audience
8. Excellent Communication & Problem-solving skills.
9. Analytical and Problem-solving skills.
   1. Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
   2. Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
   3. Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently.
   4. Display ownership and accountability
   5. Quickly build trust and confidence with customer
   6. Own and resolve customer issues efficiently, effectively and empathetically.
10. Time Management Skills
    1. Being proactive and show the utmost respect for customer’s time.
    2. Good time management, ensuring all contacts with customers add value.
    3. Ability to Multitask
11. Communication & Relationships Skills
    1. To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
    2. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Job Description :

Provide customer support, activation and fulfillment queries and general enquiries and advice to customers ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

1. To improve customer confidence being empathetic to a variety of new and experienced learners needs.
2. Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
3. Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
4. To participate in an on-call Rota, providing 24 hours, first line support service to customers
5. Escalate an issue according to the company escalation processes.
6. Ensure Customer Service Level Agreements are met or exceeded.
7. Respond to customer enquiries in a timely and efficient manner.
8. Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.
9. Execute transactions as per prescribed guidelines and timelines.
10. Ensure customer/user confidentiality and data protection at all times.

If interested, please share your updated resume along with below details to gowri.shankar@infosys.com

Full Name:
Contact number:
Email ID:
Total Experience:
Relevant Experience:
Expected CTC:
Notice Period:
Current Location:
Re-location to Chennai (if-any):

Thanks & Regards
Gowri Shankar S R
Infosys BPM LTD

Work location: Chennai (SEZ)

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