🏢 Company Overview:
Anancion is a fast-growing technology solutions provider known for delivering high-quality IT services and support to businesses worldwide. The company focuses on innovation, reliability, and customer satisfaction by offering efficient and effective technical assistance. Joining Anancion means becoming part of a professional and collaborative tech environment that values expertise and growth.
💼 Job Details:
- Employment type: Full Time
- Experience: 4+ Years
- Salary: 3.9L to 5L Yearly
- Location: Rempte
- Work timing: 9:00 AM to 6:00 PM
- Working Days: 5 Days
- Education: Any Degree
📝 Job Description:
Anancion is seeking a skilled IT Helpdesk Support Specialist to provide technical assistance and support to end-users. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a passion for solving IT issues promptly and professionally. You’ll be responsible for responding to technical queries, diagnosing system errors, and ensuring that users experience minimal downtime.
🔑 Key Responsibilities:
- Respond to user requests for technical assistance via phone, email, or chat
- Diagnose and resolve hardware, software, and network-related issues
- Install, configure, and update operating systems and applications
- Maintain accurate records of support requests and resolutions
- Escalate complex issues to higher-level IT staff when necessary
- Provide remote desktop support and guide users through step-by-step solutions
- Ensure all IT systems and equipment run smoothly and securely
- Contribute to IT documentation and knowledge base maintenance
🛠️ Required Skills & Qualifications:
- Proven experience as a Helpdesk Technician or IT Support Specialist
- Strong knowledge of Windows/Mac OS, MS Office, and common networking concepts
- Familiarity with ticketing systems and remote support tools
- Excellent problem-solving and communication skills
- Ability to multitask and manage time efficiently
- A customer-focused attitude with attention to detail
- Bachelor’s degree or diploma in IT, Computer Science, or related field (preferred)
🌟 Benefits:
- Work with a supportive and skilled technical team
- Opportunities for career advancement and certifications
- Flexible work environment
- Exposure to the latest IT tools and technologies
