Exp 1 – 3 Years
Multiple Locations apply
Salary 2.7 Lpa
Apply NowAbout the Role :
As a Frontend Support Engineer at Searchspring , you will play a crucial role in ensuring our customers have a seamless and positive experience with our products. You will be responsible for researching, diagnosing, and resolving customer issues, providing prompt and accurate feedback, and documenting knowledge for future reference.
Responsibilities :
– Research, diagnose, troubleshoot, and identify solutions to resolve customer issues efficiently.
– Respond to customer inquiries promptly and provide clear, helpful assistance.
– Escalate unresolved issues to the appropriate internal teams following standard procedures.
– Provide timely and accurate feedback to customers, keeping them informed throughout the resolution process.
– Ensure proper recording and closure of all customer issues within the established service level agreement (SLA).
– Document knowledge in the form of knowledge base tech notes and articles to assist future troubleshooting efforts.
– Adhere to SLAs for issue resolution based on severity.
Required Skills :
– 1-3 years of proven experience in a customer-facing technical role, supporting a company’s products and services.
– Strong proficiency in JavaScript, HTML, CSS, REST API, and JSON.
– In-depth knowledge of the specific products you will be supporting.
– Excellent problem-solving and analytical skills.
– Exceptional client-facing skills, including strong written and verbal communication.
– Proficiency in using company help desk software, such as Zendesk or other case management tools.
– Effective time management skills and the ability to set realistic deadlines for issue resolution.
Preferred Skills :
– Experience with Javascript, React, Angular JS, or eCommerce platforms like Shopify or BigCommerce.
Qualifications :
– Bachelor’s degree in Computer Science or a related field.
How to Apply:
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
