[Remote] IT Systems Technician – Federal (Remote)

Job Details

• Company Name: CrowdStrike

• Employment type: Full–time

• Experience: 2-4 years

• Salary: $25 to $55 Hourly

• Location: Remote Option Available

• Work schedule: 5 days a week

Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with an advanced AI-native platform. The IT Systems Technician (Federal) will provide technical support to internal users, troubleshoot issues, and enhance operational responsibilities in the Federal Cloud environments.

Responsibilities
• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person
• Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required
• Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference
• Ensure compliance with IT policies, procedures, and security standards
• Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls
• Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles
• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills
• Follow ITIL best practices for incident management, service management, problem management, and change management
• Provide excellent customer service, ensuring a positive and professional experience for end-users
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

Skills
• You must be a U.S. citizen and work solely from U.S. soil
• Bachelor’s degree and 2-4 years of relevant work experience, or equivalent combination of education and experience
• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively
• Ability to work well both independently and collaboratively within a team environment
• Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
• Basic knowledge of Active Directory or other directory services
• Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)
• Strong problem-solving skills and the ability to learn new technologies quickly
• Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus
• A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment
• Good oral and written English communication skills, strong interpersonal skills
• Must be capable of lifting 50lbs
• Experience administering Okta
• Experience with Google Workspace admin features, including API, Google Apps Script, organizational unit (OU) configuration, permissions management, and reporting
• Solid technical knowledge of computer hardware, operating systems, and software applications
• Proficiency in troubleshooting hardware, software, and network connectivity issues
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V, Citrix) and experience with network protocols, firewalls, routers, and switches
• Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously
• Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation
• Proactive mindset with a passion for learning and staying updated on technology trends
• Knowledge of information security principles, concepts, and best practices

Benefits
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Health insurance
• 401k
• Paid time off

Company Overview
• CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data. It was founded in 2011, and is headquartered in Sunnyvale, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.crowdstrike.com.

Apply Now