Responsibilities:
- Development and Customization:Design and develop high-quality CRM applications and solutions. Customize existing CRM platforms (like Salesforce) to meet specific business requirements.
- Integration:Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality.
- Data Management:Manage and ensure the integrity of CRM data. Develop strategies for data acquisition, migration, and maintenance.
- User Support and Training:Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
- System Analysis and Design:Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
- Project Management:Manage CRM projects, including planning, resource allocation, and timeline management.
- Technical Leadership:Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
- Performance Optimization:Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
- Stay Updated:Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions.
Essential Skills:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- experience in CRM development, with a proven track record of successful CRM implementation
- Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript)
- Experience with database management, SQL, and data integration tools
- Experience in Salesforce Development including APEX, Visualforce, APEX Triggers andLightning would be a plus
- Having an experience in APEX Data loader and Force.com would be a plus
- Process Automation: Extensive experience in designing and implementing complex business processes usingdeclarative tools and code to automate repetitive tasks and ensure data consistency.
- REST/SOAP APIs: Building integrations with external systems using RESTful and SOAP APIs to enable data exchange between Salesforce and other platforms
- Excellent analytical and problem-solving skills
- Strong communication and leadership abilities
How to Apply:
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