🏢 Company Overview:
CareerXperts Consulting is a leading recruitment and talent solutions firm specializing in placing professionals across the technology and IT industry. The company partners with top global organizations to identify skilled individuals who can deliver technical excellence and customer satisfaction.
💼 Job Details:
- Employment type: Full Time
- Experience: 0 to 3 Years
- Salary: ₹10,000 – ₹35,000 monthly
- Location: Remote
- Work timing: 8:45 AM to 5:45 PM
- Working Days: 5 Days
- Education: Any Degree
📝 Job Description:
CareerXperts Consulting is hiring a Technical Support Specialist to provide high-quality technical assistance to clients and customers. The role involves troubleshooting software, hardware, and network issues, resolving customer concerns, and ensuring seamless product performance. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to manage multiple support requests effectively.
🔑 Key Responsibilities:
- Provide timely and effective technical support to clients via chat, email, or calls
- Troubleshoot and resolve software, hardware, or network-related issues
- Document technical issues and solutions accurately in the support system
- Collaborate with internal teams to escalate and resolve complex problems
- Guide customers through step-by-step solutions and ensure issue resolution
- Stay updated on company products, updates, and new releases
- Maintain a high level of customer satisfaction and professionalism
🛠️ Required Skills & Qualifications:
- Proven experience in a technical support or helpdesk role
- Strong understanding of computer systems, networking, and troubleshooting techniques
- Familiarity with Windows, macOS, and Linux environments
- Excellent verbal and written communication skills
- Ability to handle pressure and multitask efficiently
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)
🌟 Benefits:
- Opportunity to work with leading technology clients
- Supportive and collaborative work environment
- Skill development and career growth opportunities
- Flexible working arrangements
