Accenture seeking for fresher graduates with excellent verbal and written communications skills, having good interpersonal skills and customer support skills for the role of Business Operations Associate.
Job Designation : Business Operations Associate – Service Desk
Qualification : Bachelors Degree
Experience : Freshers / 0 – 2 years
Skill Set :
- Strong verbal and written communications skills.
- Good interpersonal skills, , customer support skills.
- Proficient in managing and monitoring Programs and Projects.
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Ability to establish strong client relationship.
Job Description :
The New Associate will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- Responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- Solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Location : Bangalore, Karnataka, India
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