Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services.
Job Designation : SW/App/Cloud Tech Support New Associate – Application Hosting Operations
Qualification : Any Graduate
Experience : Freshers / 0 – 1 Year
Skill Set :
- Strong knowledge of Application Hosting operations.
- Good knowledge of Test automation.
- Familiar with Incident Management and Automation in Application Maintenance.
- Ability to handle disputes and Ability to work well in a team.
- Monitoring the automations from different automation tools (BluePrism, Automation Anywhere, UIPath).
- Basis user credential management.
- Good analytical and problem-solving skills and proficient in verbal and communication skills.
Job Description :
Support Associate will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
- The Application Hosting Operations team enables customer success by offering managing hosting services (Infrastructure & Platform), dynamic data centers, expansion of existing services, product support, supplier management, and application operations.
- Infrastructure Services (IS) AHO continuously works to extend TFO hosting and services portfolios with high value services, such as virtual machine, database, web, and desktop hosting with on demand virtualized servers and networking services.
- AHO’s ability to differentiate and scale client requirements into multiple solution options propels client success and productivity into the future.
- The team leverages the Automation in Application Maintenance methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing, and automated service management and reporting.
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
Location :Â Bengaluru, Karnataka, India
Apply Now