Job Responsibilities :
- Consolidate, finalize and monitor the Sales Plan and Actuals for the Territory : Monthly and Annual.
- Generate orders on a daily basis by following up with customers and channel partners.
- Monitor actual customer off take vs. plan (Sales Plan, MOU, and Annual Budget).
- Take corrective measures in case of deviation from plan.
- Regularly communicate to customers and channel partners on production schedules, material availability position from various manufacturing sites, and change in our prices, MOU Schemes and signing.
- Feedback to customers on dispatches, order status and stock transfer movement to regional depots.
- Movement plan by grade/site to depots and periodically monitor Physical Stock, Stock in transit and STOs to avoid stock outs, and monitor ageing and disposal of stocks.
- Customer coverage :
- Plan: Category wise / frequency,
ii) Physical Visits followed by on-line submission of visit reports in CRM module,
iii) Track exceptions in RPOC and ensure closure of the same within the stipulated norms,
iv) Periodically update customer profiles,
- Collection of samples both finished products and raw material aimed at enhancing service levels to customer.
- New customers – Handholding, master creation, grade selection, DCA tie-up, technical knowhow, etc.
- Complaints # Acknowledge & provide feedback / escalate & resolve the issue.
- Prepare annual expense budget for the assigned territory.
- Liaison with local Associations and authorities.
- Provide leads to other Reliance Group businesses.
- Provide inputs for NSR improvements and Pricing through constant interaction with customers and channel partners.
- Maximize grades with higher NSR in the assigned geographical Territory.
- Assist in conducting CRMs, Seminars, Workshops, Exhibitions, etc. aimed at generating additional business.
- Provide regular inputs to HO BD Team for arranging approvals, spec-ins, etc.
- Track capacity additions and investment by customers and update.
- Regular interaction with trade channels, customers on open market prices and trends, international offers and provide periodic inputs to PHs and RM.
- Keep a track of co-producers business operations, product availability and commercial policies and trade terms and periodically update.
- Keep track of over dues/outstanding of customers and follow up for payments.
- Regular follow up for collection of statutory documents like C Forms, Authenticated Excise Invoices, Letters confirming discharge of Service Tax liabilities, Documents for grouping of companies as per policy, ARE Forms, etc.
- Generate commercial proposal for case pertaining MOU Defaults, QD cases, etc.
Education Requirement :
B. E. / B. Tech in Chemical / Polymer / Textile / Mechanical engineering
Experience Requirement :
2 to 5 years of relevant experience
Skills & Competencies :
Core Domain Competencies :
Product Knowledge
End use Sectors
Product Technologies
Role-specific Competencies :
Customer Knowledge
Competing Product Economics
Domestic Logistics / Taxation
Downstream Processing
Warehouse Management
Relationship Management
Planning & Organizing
Effective Execution
IT & Software for usage
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