Infosys looking for fresher graduates with good communication skills and proficient with basic computer knowledge, knowledge of customer service skills Voice,Chat,Email Chat as Process Executive IT Service Desk.
Job Designation : Process Executive IT Service Desk
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Basic Computer Knowledge.
- Good to have MS Office knowledge.
- Sound knowledge of customer service skills Voice,Chat,Email Chat .
- Excellent communication skills.
- Mandatory experience on L1 Service Desk/CS-Semi tech
- Multiple chat/Dual chat experience is required.
- Basic computer knowledge.
- Ready to work in 24*7 Shifts
Job Description :
- Generating and following up with new business leads.
- Drawing up proposals and presenting them to prospective clients.
- Ensuring all processes are carried out in accordance with company regulations, as well as health and safety codes.
- Establishing and maintaining relationships with staff as well as external clients and vendors.
- Addressing any questions or queries promptly and politely.