Lenskart Is The Leading E-Commerce Portal For Eyewear In India looking for fresher graduates with excellent communication skills, having good knowledge PC software and hardware related concepts and troubleshooting skills for the role of IT Helpdesk Support Engineer – Desktop Support.
Job Designation : IT Helpdesk Support Engineer – Desktop Support
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Sound knowledge of PC software and hardware related concepts.
- Proficient in MS Office.
- Customer service orientation
- Advanced troubleshooting and multi-tasking skills
- Technical writing skills to create Knowledge Base articles and documentations.
- Excellent oral and written English communication skills.
- Good communication skills both verbal and written.
Job Description :
As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You’ll cover one or more areas of expertise, depending on the size of the organization.
- Monitoring and maintaining computer systems and networks.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone).
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Maintain and Resolve issues on LAN/WAN, VPN, biometric, AV systems connections.
- Coordinate with vendors to resolve technical problems with desktop/Laptop computing equipment and software.
- Support in testing and deployment of new applications and systems.
- Address user tickets regarding hardware, software and networking.
- Conduct remote troubleshooting.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.