Job Title: gCare – Tech Process Manager – Technical Solutions
Location: Bangalore
Join Us!
Join us at the Google Operations Center for the opportunity to help Google users address their problems and achieve their goals, all while working in a dynamic and diverse environment.
Technical Solutions provides support in setting up the technical aspects of Google Products for advertisers via scheduled calls, screen share with the Advertiser helping them make any needed changes on their website backend code. These are Adword codes for remarketing, conversion tracking, Google analytics code & shopping campaign onboarding.
As a Tech Process Manager – Technical Solutions, you will be responsible to manage a team of technical skilled agents who would implement various codes for Digital Marketing for customers across the globe.
Position Responsibilities:
Operations –
- Ensure that team is meeting the business goals and metrics allocated for the team
- Manage set of leads and align them for business priorities and goals
- Ensure 100% process adherence by all team members
- Ensure timely skill updates are planned for the team based on business requirements
- Ensure team availability is planned as per business requirements
- Develop and implement process solutions to improve operational efficiency.
- Identify risks and issues in business processes and systems.
- Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
- Take the lead on client facing engagements.
- Build strategy and governance with business stakeholders to communicate performance and plan for future
- Develop insights and recommendations for business value transformation
- Develop forecast models for capacity planning
People Management –
- Manage a team of up to 100 people
- Ensure goal settings is done for all team members in stipulated time
- Ensure performance feedback is provided & documented quarterly to all team members
- Set key performance indicators (KPIs) to measure success.
- Plan staffing levels.
- Plan and allocate resources to effectively staff and achieve the work to meet departmental goals.
Minimum qualifications:
- Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Commerce / Information Technology
- Overall 12-16 years of experience in IT industry
- Experience in managing large teams of >70 people
- 6+ years experience in Web technologies & Digital Marketing experience
- Good knowledge in Google products like Adwords, Google Tag Manager, Google Analytics and the Campaigns
- Knowledge in tag implementation for effective conversion tracking,e-commerce, dynamic remarketing.
- Excellent communication (written & verbal) is mandatory
Preferred qualifications:
- Experience working in a B2B environment
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know
Apply now